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FAQ
Frequently asked questions
Shipping and Delivery
Products
Pre-Order and Custom Glazes
Ready made pieces will ship 1-2 days after the order is placed.
Pre-order custom glaze pieces are made-to-order. Generally, it takes 3-6 weeks to throw, dry, trim, glaze, and fire your pottery. Check the product description for current lead times for each silhouette. I appreciate your patience with the slow, artisanal nature of ceramics!
Your satisfaction is incredibly important to me. If there is a problem with your order that isn't related to the natural variation of glazes, please reach out via the Contact Form or by email to moontigerceramics@gmail.com.
While I pack every piece to be postal-worker-proof, accidents can happen. If your item arrives damaged, please take a photo of the broken piece and the packaging and reach out within 48 hours of delivery. I will work with you to make it right.
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